Frequently Asked Questions
WHICH COUNTRIES DO YOU SHIP TO?
We ship to U.S. delivery addresses within the contiguous 48 states. We also ship to Alaska, Hawaii, U.S. Territories when they have a U.S. zip code. However, additional shipping charges may apply, and delivery may take longer.
CAN I TRACK MY ORDER?
You will receive a shipping confirmation email with a tracking number.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
You can find our return and exchange policy here.
I RECEIVED A DAMAGED PRODUCT, HOW SHOULD I PROCEED?
If there is an issue with an item, please let our Atelier team know by sending a note to email@example.com as soon as possible. We will resolve any problems as quickly as we can—please include as many details as possible.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major debit/credit cards, cash or check.
WHAT IF I HAVE A QUESTION ABOUT MY ORDER?
Please reach out to us at firstname.lastname@example.org. We are here to answer your questions about existing orders, products, shipping, and returns Monday through Friday, between 9:00 a.m. and 5:30 p.m. PST.
DO YOU OFFER TRADE DISCOUNTS?
Yes, please email us at email@example.com with your resale license and business card.