What are your store hours?
Monday - Friday | 11 a.m. - 5 p.m.
Saturday | 11 a.m. - 4 p.m.
Which Countries Do You Ship To?
We have a selection of pieces on our online store available to ship in the domestic US within the contiguous 48 states. We can also ship to Alaska, Hawaii, US Territories, and addresses when they have a US zip code.
However, additional shipping charges may apply, and delivery may take longer. Please call us at +1.415.829.2758 for a shipping quote or any other questions you may have. You can find more information on our shipping details here.
Can I Track My Order?
You will receive a shipping confirmation email with a tracking number.
What Is Your Return and Exchange Policy?
We only provide store credit within seven (7) days of purchase and all discounted items are final sale.
You can find more on our return and exchange policy here.
I Received A Damaged Product, How Should I Proceed?
If there is an issue with an item, please let our Atelier team know within two (2) days by email to firstname.lastname@example.org or call +1.415.829.2758.
We will resolve any problems as quickly as we can. Please include as many details and images as possible.
What Forms Of Payment Do You Accept?
We accept all major debit/credit cards, cash or check.
What If I Have A Question About My Order?
Please reach out to us at email@example.com or call +1.415.829.2758. We are here to answer your questions about existing orders, products, shipping and returns Monday - Friday, between 10:00 a.m. - 5:30 p.m. PST.
Do You Offer Trade Discounts?