Which Countries Do You Ship To?
We ship to US delivery addresses within the contiguous 48 states. We also ship to Alaska, Hawaii, US Territories, and addresses when they have a US zip code. However, additional shipping charges may apply, and delivery may take longer. You can find more information on our shipping details here.
Can I Track My Order?
You will receive a shipping confirmation email with a tracking number.
What Is Your Return and Exchange Policy?
You can find our return and exchange policy here.
I Received A Damaged Product, How Should I Proceed?
If there is an issue with an item, please let our Atelier team know within two (2) days by email to email@example.com or call 415.829.2758. We will resolve any problems as quickly as we can. Please include as many details as possible.
What Forms Of Payment Do You Accept?
We accept all major debit/credit cards, cash or check.
What If I Have A Question About My Order?
Please reach out to us at firstname.lastname@example.org or call 415.829.2758. We are here to answer your questions about existing orders, products, shipping and returns Monday through Friday, between 9:00 a.m. and 5:30 p.m. PST.
Do You Offer Trade Discounts?
Yes, please email us at email@example.com with your resale license and business card.